WE STAND BEHIND EVERYTHING WE DO
We’re proud of our work - and it shows. We also stand behind it. The warranty covers craftsmanship of all new vans (2024+) and anything installed by Off Highway Van for life. We even throw in a bumper-to-bumper 5 year warranty standard. This includes systems such as solar, electric, HVAC, and water. We're also humans, however, and we understand the nuances of van ownership and life out on the trail and road. If you ever have any questions - no matter how long you've owned the van - give us a call. Once you've purchased from OHV, you're part of the crew, and we're here to help you out. Our team can quickly and effectively diagnose, and help fix any hiccups should they arise.
PRODUCT SAFETY WARNING
Installation of suspension lift kits or any other lifting kits or devices will raise the center of gravity. For this reason, OHV urges that extreme caution be used when encountering driving conditions which may cause vehicle imbalance. Furthermore, the driver’s field of vision and judgment will not be as good due to the height of the vehicle. Due to the installation of larger tires, the speedometer will read slower than the actual speed being traveled and more distance will be required to stop the vehicle. It is the owner’s responsibility to caution and warn any potential driver of the vehicle about these driving and handling conditions.
OHV will not be held liable or responsible for damages or personal injuries resulting from the use of lifting devices and/or related products. The tires and rims should be changed to sufficiently increase the vehicle’s total overall width and stability to help accommodate lifting devices.
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OHV also recommends that the steering system on lifted vehicles be appropriately corrected to reduce steering stress and angles. Once completed, the vehicle should be inspected by a professional mechanic including such areas as the steering system, brake system, speedometer recalibration, and clearance, for tire and suspension travel and tightness of all installed products.
NOTICE: Most states have some type of law limiting vehicle height. The amount of lift allowed, and how the lift can be achieved, varies greatly. Several states offer exemptions for farm and commercial registered vehicles. It is the vehicle owner’s responsibility to check state and local laws to ensure that their vehicle will be in compliance.
OHV reserves the right to make changes in design, materials, specifications and product changes as deemed necessary without prior notice and without assuming an obligation to modify any product previously manufactured. Obligation or liabilities will not be assumed with respect to similar products.
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OHV will only install OHV approved products and parts, and does not have the capability to install or modify a van outside of our product line. OHV will only install OHV approved wheels. Please contact us for any other compatibility or installation questions.
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RETURN + REFUND POLICY
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Off Highway Way will only offer a full refund on returns of new, unused parts.
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Refunds will only be issued once the full product has been returned to the Off Highway Van warehouse, and has been inspected by our team.
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Once parts have been installed onto a vehicle they are void from being returned for a refund.
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If damage to the parts is suspected prior to the parts being installed on the vehicle, please see our warranty guidelines as stated here.
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Off Highway Van is not responsible for the shipping costs on the return of products.
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In the event that damage to the vehicle is suspected with cause from Off Highway Van products, the staff at Off Highway Van will investigate the claim and give a refund only if there is sufficient evidence. If the van is outside the reasonable range of bringing it to the Off Highway Van shop, our team would ask that you visit one of our certified installers so that we can communicate with them to solve the situation.
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How do I go about initiating a return?
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The best way to initiate a return is to call us at 801-382-7274 or send us a contact for at info@offhighwayvan.com
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When will I see my refund?
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Once our warehouse team receives the returned item and inspected the condition, A check will be sent to you for the refund amount.
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